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Users Letters and Opinion

5 Oct 2015

Progressive caravan parks can cut costs and improve site occupancy

Progressive caravan parks can cut costs and improve site occupancy

Hi Garth
GSA are to be congratulated for this survey and report into power usage by the average caravanner whilst residing in a caravan park. It highlights both the upside and downside of modern living - and how totally dependent we all are upon electricity. The GSA van is outfitted with solar panels feeding into house-batteries, and via their use, GSA are able to demonstrate a considerable reduction in their use of 240v power, but as is shown within the text, other users are running through their kilowatt hours rather faster than the GSA team were doing.

What I would like to dwell upon is the GSA reference to progressive caravan parks with power metering of individual sites, along with GSA thinks this power gulping attitude shows lack of respect for the rights of any caravan park/business to make a fair profit from services delivered to users.

I am ashamed to say that I have met some van park users whose attitude goes something like "this damn park is charging me $10 a day in power for this site, so I'm damn well going to use it" and so they leave heaters running in the cold, or air-conditioners running in the heat, while having windows & doors open to the outside breezes. So, stemming from this, I am in full support of van parks who fit site-by-site power metering devices and charge the occupant only for the power they have actually used.

And to follow this move, I would also like to propose that progressive van parks could go further by charging every customer ONLY for the services they use all over the park whilst they are in residence and using another bit of smart technology to make it all come together.

Let me give you a bit more information:
Having now retired and spent much of the last 12 years travelling in a "self-contained" motorhome which is quite self-sufficient with gas and 12volt power for just about everything, we do not need a powered site for 100% of our travels. It's gas for fridge, cooking, hot water and occasional heating, and 12volt power for lighting, computers, battery chargers, and all sorts of other stuff including a TV if we had one.

Problems arose for us in the early years with the motorhome where caravan park managers had difficulties with us asking for unpowered sites. We were directed to the 'tent' site area, often sloping and not easy for a motorhome [or caravan for than matter] to level itself up. But with the motorhome driving in & out of the site every day, driving between small dome tents was stupid in the extreme, but that is what was expected of us and be damned to the health & safety of it all. So, when we returned to the office to request a site shift, more often that not we were told "you're in a powered site-you pay for a powered site" even though we made it abundantly clear that we had no need for 240v power, and we would not be connecting to their power box.

The other thing for us, is that with an extremely good en-suite shower & toilet in the motorhome, and all the personal stuff we will ever need, we never ever use a caravan park's ablutions, or camp kitchen or TV rooms or recreation rooms etc. The laundry-yes, but everyone pays extra already for laundry use.

So we have stopped using caravan parks, as we are tired of being charged for heaps of stuff that we never use. We feel that it's a bit like going into a cafe and being charged for a 3-course meal when we're only wanting a pie & sauce.

Now- if caravan parks went 100% to 'PAYG' then maybe many of today's Freedom-Campers would come back and fill up lots of those empty spaces around the parks of Australia because it is now PAYG. It's something to think about.

Let's boot up the imagination:
Anyone who has visited a city hotel, or used the Spirit of Tasmania boat will have seen and used the electronic swipe cards for room access and maybe other things as well. Also, many banks now have a pre-paid debit card that one can use while travelling - fund it at home and use it while away to buy whatever you need.

So what is to stop a progressive caravan park :-
* setting each site tariff at a low amount, but enough to cover their base-level costs, let's say $15 [maybe based upon a 66% off-peak occupancy rather than today's usual 30~40% occupancy];
* issuing every customer with a swipe card for access to facilities, that swipe card having a 'pre-paid credit' of say, $25 as well. Each time the ablutions are used, or the children's playground is used, or the swimming pool is used, a small amount comes off the remaining credit. It also controls electrical power at the power box attached to the site, with a flat rate deduction per kWh used.

If the customer does not use the park's amenities or 240v power, then they get a full refund. If the customer uses site power or the park's facilities the card ticks-away slowly using up the credit. When departing the park, the customer receives a refund for unused credit, or if it runs out, it needs to be topped up at the office.

How many parks would like a regular off-peak site occupancy of 66% ?

To me, it's worth thinking about,it's the old carrot and stick approach that seems to work in so many other things too.If you blow the power usage and/or use all the facilities in the park, you will pay accordingly-if you do not need or use things, you will save money.

To me as a dedicated Freedom of Choice-independent camping traveller for whom caravan parks are accommodation of last resort as they have nothing to offer me, and they overcharge me for that "nothing", such a change might just be enough to have a second look at things - and I am only one of many thousands of 'free-campers' touring Australia every day of the week.

Phil Jones travels Oz in a Sunliner Motorhome
recent images -

1 Oct 2015

Re Freedom Camping at Ballarat.

Hi Garth Morrison,

Re Freedom Camping at Ballarat.

I am one of the Co-Supervisors at Pioneer Park Ballarat, which is trialling for 12 months, the concept of "Freedom of Choice" Self-Contained Camping in the traditionally "RV unfriendly" Ballarat, Victoria.

Our travelling RV public, are being welcomed by City of Ballarat for the first time for many years into a public Pioneer Park. This Park had been established many years ago to remember the early pioneers and Councillors of the Ballarat Shire. It has been used for dog lead-free exercising and we happily integrate with them.

CMCA has given some guidance in establishing this Park and two local volunteer Members are supervising the park for the trial period. Self-Containment and Leave no Trace are the ideals of the Park and we proudly recognise that our users have kept to this method.

Pioneer Park has absolutely NO amenities or facilities and is available for a 48 hour stop-over for complying vehicles. A cassette toilet is a "must have". We check each evening for complying and advise all guests of our necessary "rules" for the use of the Park. There is No charge for using the Park but we do expect ALL users to abide by the advertised standards. We have had some units arrive that do not comply and they have been told to leave.

We are grateful to advise that there has been no vandalism, graffiti, damage, or offensive behaviour, and we attribute that to the type of people using the Park, mostly senior couples, with a few pets ,some with family, and enjoying their retirement times in their large fully equipped units.

The Park has had considerable opposition from the five local Caravan Parks who have been checking on our occupancy and reporting to Council any overstaying or non-complying vehicles, with photos and text, and reporting highly improbable figures as to how their businesses are being jeopardised by our "freeloading" guests, complete with statements of reducing their incomes and maybe reducing staff. All these complaints have been vigorously defended with covering statements as to any obvious misdemeanours.

Our users fill in Guest Survey Forms with details of their thoughts and habits whilst in our City, including their very substantial spending with our traders and attractions, and include details of their likes and dislikes of both our Park and Caravan Parks in general. Most advise that they would not have visited Ballarat if our Park was not available.

This use of the Park has come under scrutiny at several Council meetings but we have been able to continue our trial period. It is well understood now that there is the need for various types of "Camping" venues and Pioneer Park has proven this fact in Ballarat.

Bill Brady, Ballarat.

12 Sep 2009

Cabins big ticket item for proactive delegates at VicParks caravan park conference

The story (25 Aug 2009) regarding the continuing interest by 'tourist parks, caravan parks, holiday parks (call them what you want) to install cabins and the commensurate drift of tourist sites from 'powered sites' to cabins, highlights one of the biggest issues facing the Australian domestic travel industry. Caravan parks have, over the past 10-20 years stolen from the motels the market for the non self-contained traveller: ie the traveller who needs a roof for the night and/or others who perhaps for a week or so want somewhere to stay with basic cooking, washing and leisure facilities.

I for one am becoming heartily tired of seeing & hearing the term 'caravan park' to find when I see it in the flesh that it has become a 'cabin farm' - as it seems to be growing cabins all over the backyard. A Toowoomba park I stayed at a few years ago was in the process of swapping yet another dozen powered sites to become cabins and so only having about 20 powered sites remaining; a park in Beechworth, Vic was doing the same when I was there. When I briefly discussed this with the manager, he was quite up-front about it ~ 'I get a thousand dollars a year from a powered site, versus a thousand dollars a month from a cabin. I need the cash flow to survive during the quiet times' he told me.

In early 2009 the AAAT organisation submitted to its members proposed changes to their definition of a Caravan Park. The proposal stated:- quote 'For the purpose of AAA Tourism including Parks in its Tourist Park Guide a property must provide a minimum of 5 sites for short term tourist accommodation. Sites must be suitable for camping, caravans and/or motor-homes and some may be occupied by transportable dwellings, commonly known as Cabins'. endquote. I am not aware whether this proposal has made it into the full regulations, but it would not surprise me if it has in fact become AAAT policy.

So if I interpret this a bit loosely, out the back of the local pub somewhere down the highway, there may be 5 sites made available for 'tourists' 1 unpowered for campers, 1 powered for caravanners and 3 for cabins, and it will qualify to be called a caravan park.

So what can we do about it??
Firstly let me say that I would not like to be a caravan park owner/operator ... it is hard work with long hours and with little apparent reward. You rarely get to know your clientele as they are 'here one day, gone the next'. However there is the constant need for cash flow to keep the place going, so this brings in the need for long term residents, ie: permanents, invariably in cabins in the 'good' areas or construction-site dongles in the 'outback' and /or mining areas.

And then there's the clients of the caravan parks - the genuine traveller who is on the road for weeks or months at a time: some want full facilities, some want partial facilities; others do not want any facilities at all as they are fully self-contained. And all want it for as little as they can get away with, but the park operator needs the maximum income they can get in order to pay the wages and other bills. An operational shambles and a no-win situation for the park operator.

Australia is noted as a 'caravanning society' ... there are literally hundreds of thousands of vans around Australia, where we as a community hitch up the van and hit the road whenever we get a chance to go on holidays. Newer caravans are becoming more sophisticated, we are seeing more campervans and motorhomes (which are very popular with our overseas visitors too) and the demographics are changing as the population ages ~ the baby boomers are retiring and hitting the roads.

For half of any year, anyone looking into a 'caravan park' anywhere north of Brisbane in the east, or Carnarvon in the west will see that it is full or near-full of caravanners, people who have travelled northwards for some or all the winter months to escape the cold of the southern states. For this demographic, none of the parks need a children's playground, but all parks will have one as it earns points for the AAAT stars rating. Many will have a swimming pool, again it gets them stars-points, but most pools are cold and unused much of the time, essentially are a wasted resource.

So we get this dichotomy of caravanners needing sites for overnighting to perhaps a few weeks, and parks switching to cabins for an income stream with clients who stay overnight to perhaps a few weeks.

How about we start by renaming our caravan parks in a consistent manner? How about ...
++ 'Caravan Park' for those locations where 80%+ of available sites are dedicated towards caravanners, campervanners, campers and /or other self-contained travellers;
++ 'Holiday Park' for families ~ where 'caravan' sites are about 50% of the total number of available sites;
++ 'Cottages' or 'Cottage Estate' for those locations where 80%+ of available sites are cabins and which are aimed at travellers who have few if any personal facilities with them as they travel.

Renaming parks on a consistent basis would at least be a start to rationalising caravan park operations.

Regards, Phil []

30 Apr 2009

Discussion Independant Camping vs Caravan Parks

My perceived advantages of independent camping over caravan parks, and associated information sources.
by Phil Jones, Canberra ACT.

Several GoSee Forum correspondents & Garth our moderator, have during April 2009 made reference to the advantages & disadvantages and relative costs of the 'free' sites as listed in the Camps Australia book vis-a-vis most caravan parks whose facilities are required to conform to the AAAT organisation's specifications to achieve certain 'star ratings'.

The 'dance' between choosing between an independent camp site and a controlled camp site in a caravan park is one that I as a traveller face on a regular basis for between 150 & 200 days each year. Each type of site has its own advantages and disadvantages.

Information sources
For me and many fellow travellers, to refer to a book of some sort is considerably preferential to an on-line reference ~ while I realise that a printed book is (argueably) out of date by the time it reaches the shop, in my personal experience regrettably the majority of internet sites are out of date as well. Any information site is only as good as the last time it was updated ~ all too often I refer to a web site (including the GoSeeAustralia site) and find information that is incorrect &/or out of date. Now I know that if a van park (or whomever) does not advise GoSee that its phone/ fax/ email etc details have altered, then it's hardly the fault of GoSee, but it still does mean that the information is inaccurate.

My point is that online information is not better than print information, and 'online' can't be accessed sitting around a campfire out in the bush somewhere, despite the advertorial photographs put out by the telecommunications & computer companies.

One of the 'best' stupidities of the on-line information world exists in Queensland with their national park (NPW) operations and bookings to NPW park campsites. All too often I have arrived at a Qld NPW location intending to stay one or more nights to find a sign stating 'bookings for campsites can only be done via the Queensland Government web site...' and I find that there is no phone coverage close by, and it's 20 - 50km back to the nearest town where phone coverage may exist.

Caravan parks, their quality and cost
The caravan park industry, via the AAAT tells the travelling public 'come to us, you can trust us, we're the best, we can offer you all you need...' or something along those lines. As a vacation traveller for the past 30 years and a significant traveller for much of the last five years, my comment is 'what a load of cobblers'.

Over the past four years of my travels, I have recorded my own experiences of caravan parks I have stayed at, given them 'points' and a user-star rating based upon the percentage totalled. I don't care what the dimensions of the bathroom mirror is, or what the clearance is below the toilet door and 'important' stuff like that. I look at 'are the facilities clean, is soap provided in the amenities, is the toilet paper 'good' or not, is it easy to reverse park the van, are the footpaths suitable for aged persons, is the pathway lighting adequate or do you need a torch' etcetera.

However, of the 200+ caravan parks I have visited during this time, some of my comments regarding caravan parks make interesting reading. For example:-

* Reputed to be Canberra's best - still leaves a lot to be desired;
* Small park on ocean frontage. Good views but sloping sites & small sites make for hard time;
* Good feel about the place, friendly office & grounds staff, all facilities well maintained;
* Pleasant park, amenities clean, high % permanents but tourists welcome;
* Good park, mgt excellent, many en-suite sites, good shade etc;
* Packed like sardines, we were on grass verge near the road, late comers left in carpark;
* Felt 'just a number', not as pleasant as we had hoped;
* Each site was tennis-court sized, open, good, but park lighting inadequate;
* 95% of site is cabins &/or permanents, only 1doz or so of 180 sites for tourists;
* Nice park but 90% permanents. Tourists on grassy area at rear of park.

Costs of overnight accommodation
On the score of caravan park site-costs, I can see the dilemma faced by each and every caravan park around Australia ... as a business they must pay taxes to local, state & federal governments, wages to staff, insurance & overheads of all sorts and so it goes on. To pay these costs, they must charge we members of the travelling public for our use of their facilities, and many of the van parks that I stop at are charging me the equivalent of $200 per week for parking my van on a bit of their grass.

As my van has its own shower & toilet, I don't use theirs ~ it's the same as at home with the convenience of the en-suite. I don't have to use their laundry ~ I can pop up town and use a laundromat for the same price & convenience. I don't use the children's playground ~ and neither do 75% of my fellow travellers, and I rarely use the swimming pool as it's often too cold or it's full of children doing things that my parents told me not to do. I don't use the camp TV room (if one exists) for much the same reason as the swimming pool. My van has solar panels on its roof and all the internals are 12volt or gas. Yes, there is a full 240volt circuit but as the stove, oven, hot water & fridge are all gas, I don't carry any 240volt equipment and so I don't need powered sites.

So why bother with a caravan park when collectively, they've got so little to offer me?

Well I do use caravan parks a fair bit. In my small business of Tag Along Tours for campervans & caravans, many of my clients expect to stay at a caravan park for a variety of reasons. Some quote 'security', although the only time in the last 30 years that I have had any security issues was in a caravan park, and more & more parks that I stay at have barbed wire on top of the side fences. Some quote 'the facilities' and yes, if your van does not have a shower/toilet, then you need to use someone's facilities. Some quote 'companionship &/or cameraderie' of fellow travellers, and this can be the case, but in my experience is often not so. All too often other travellers just turn on their tv and disappear from sight.

I also introduce clients to independent camping, with the Camps Australia book as the bible. Most of my 21-day tours have a minimum of 7 nights 'out' rather than 'in' a caravan park. We can sit around a camp fire, we can be by ourselves and do our own thing in a manner unheard of in a caravan park ~ and I don't mean being noisy or uncouth, just being friendly.

Many of the independent camp sites we use are well away from towns, out in the bush, &/or somewhere along a long, winding country road. We see the wildlife coming and going at dawn and dusk, we see magnificent sunsets, we chat to local farmers and other travellers who come along to ask about the group.

Independent camping
When I am by myself or with others who enjoy independent camping, I do prefer to stay at an independent camp site. I use the Camps Australia book, I talk to tourist information centres &/or the local copper out in the bush, and I keep my eyes open for a suitable roadside location where I will not cause any disturbance to locals or passing traffic.

To stay a couple of nights in one of the hundreds of State Reserves on the banks of the Murray River is truly wonderful. To stay a night at a country pony-club or village recreation ground is a great eye opener to country life. Parking the van under a tree and watching children training their ponies, or the local footy team practicing for their next match or a farmer training his sheep dogs is something that caravan park users will never see.

Many is the time I have made a $10-$20 donation to a country SES group or Fire Brigade for the use of their back yard for an overnight stay, and it's something I am quite happy to do.

Costs of NPW sites:-
Another matter is the cost associated with NPW sites ~ it doesn't matter where I am around Australia, I am expected to pay a $7 to $10 vehicle daily-entry fee plus an $8 to $12 per person camping fee, often totalling $25-$35 per day/night. And what does the NPW offer me? ~ an out of the way location (which I am happy with, after all that's why I am there) and no facilities beyond a drop-toilet, and lots of flies & mosquitoes.

I would like to suggest to the NPW bean counters that they need a dose of common-sense reality. Their costing for overnighters needs to be overhauled ~ or perhaps there is a hidden agenda of persuading people not to use their parks so that the facilities ~ often unchanged from the 1960s ~ are preserved as-is for our grandchildren.

Phil Jones is a traveller and photographer who can be contacted via his web site:

14 Jan 2009

Access to Imparja's satellite free-to-air television service - response from Senator Stephen Conroy

Thank you for your recent correspondence concerning access to Imparja's free-to-air
television service.

Out of area reception

Commercial television broadcasters are prohibited from broadcasting to areas outside their
licence areas. However, the Broadcasting Services Act 1992(the Act) provides that
commercial television broadcasters can apply for the Australian Communications and
Media Authority's (ACMA) permission to broadcast their service outside of their licence
area to persons who are unable to receive their local terrestrial broadcastingse services.

This is referred to as 'out-of-area' reception.

Under the Act, an application for out-of-area reception must come from the commercial
television licensee who is seeking permission to broadcast their service outside of their
licence area.

Before 29 September 2008,Imparja Television provided access to its satellites service to
viewers located outside of the Imparja Television licence if permitted by ACMA.

On 29 September 2008 Imparja Television decided to no longer provide access to their
satellite television service to viewers located outside of the Imparja Television licence area
or to viewers travelling through the Imparja Television licence area.

ACMA has no power to compel broadcasters such as Imparja Television,to seeks such
permission or to otherwise provide its service to audiences outside their licence areas.

Following negotiations between ACMA and Imparja Television,on 5 December 2008
Imparja Television advised that it would process applications for out-of-area reception.

Imparja Television will charge an administrative fee to process these applications.

For information on the process and charges please contact Imparja Television on
(08) 89501 411 or email

Current information on costs can be found on the Imparja website at

For information from ACMA on satellite services please contact 1800 810 241.


Commercial television broadcasters are not required under legislation to provide
broadcasting services to all viewers within their licence area.

Whether to provide broadcasting services to any particular person within a broadcasters licence a rea is a commercial decision for the broadcaster and we are advised is generally based on the cost
of providing the broadcasting service balanced against the revenue that can be obtained.

Imparja Television managed the approval process for viewers travelling through their
licence area without involvement from ACMA.

Whether to provide access to satellite service for travellers is entirely a business decision for Imparja Television.

ACMA has no role in the approval process for travellers and no power to compel Imparja Television to provide access to them.

As a commercial television broadcaster Imparja Television decided that it would no longer bear the infrastructure and administrative support costs of servicing out of area viewers and travellers.

Following negotiations between ACMA and Imparja Television on 5 December 2008 Imparja Television advised that it would process applications for travellers to receive Imparja Television services via satellite.

Imparja Television will charge an administrative fee for each reques to access Imparja Television's services.

For information on the process and charges please contact Imparja Television on (08) 89501 411 or email

Current information on costs can be found on the Imparja website at

ACMA has not received any advice from Macquarie Southern Cross Media (Central7) that
it will take similar action.

The Australian Government is examining options for maximising viewer access to digital
television services where the signal provided by the broadcaster is deficient.

The costs and technical aspects of conversion are being investigated and the Government will consider all facets in its decision making process.

Thank you for bringing this matter to the Government's attention. I trust this information
will be of assistance.

Yours sincerely
Sophie Mitchell

18 Dec 2008

Australian Letter from Joanna Gash MP


As more and more Australians are abandoning plans for an overseas trip and opting for a local holiday in response to the global economic gloom, a silver lining to an otherwise grey cloud is being offered.

The only problem is that the Government has either not fully seen this or has downgraded the significance of the Australian Tourism Industry.

Spending in the May Budget was about $5.9 million down on the previous year and Tourism Australia, our peak tourism promotional body had its budget cut by about $8 million. Then there's almost another $billion in extra taxes that will impact on the industry already in significant decline before the Budget was set.

I now find that the Government has approved a subscription fee for the supposed Imparja 'free to air' satellite TV that many caravanners rely upon when travelling.

Further, if they lose the connection, it will cost them another $33 for reconnection - all with the blessing of the Government.

Now tell me that this is a government that wants to support local industry.

Joanna Gash MP (Mrs)

Federal Member for Gilmore

PS. Mrs Gash is a former NSW Tourism Regional Manager and former Shadow Minister for Roads Tourism.

Walter Styke

Office Manager/Policy

Office of Joanna Gash MP

Federal Member for Gilmore

Ph 4423 1782 Fax 4423 1785

Editor's Note: The GoSee rules for the use of Users Letters and Opinions require that all letters must be checked for authenticity.

GoSee will phone and/or email to make certain that what is said is from the named source before posting to either the GoSeeAustralia or GoSee New Zealand websites.

Users Letters can be submitted by anyone with an opinion they want to share. GoSee reserves editorial perogative and letters and opinion will be posted or not on that basis. When letters are posted they will be posted with a minimum of source name and location.

Garth Morrison
Editor GoSeeAustralia and GoSee New Zealand